Krakow to Auschwitz tour

Federico

Dec 2024Verified booking

4/5

Everything was very orderly, the pick-up, the punctuality, the interpreter. Everything was well organized. The only thing I didn't like is that the time in each place is short in my opinion. Places with so much history cannot be seen so quickly.

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Francesco

Dec 2024Verified booking

3/5

Tour booked in Italian at 7 a.m. I was told at the time of booking that the start time of the tour could be changed. The afternoon before the tour we were informed that we would be leaving at 9:15. Regarding the language, about a week before we were told that it would not be possible to have the guide in Italian, so we would be aggregated with an English group at a 25% discount. I tried to ask to be aggregated with a group in other languages that I spoke better but the answer was a flat NO.

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CHRISTOPHE

Dec 2024Verified booking

4/5

Fast transfer and very competent French guides... However, waking up was difficult, as the departure time booked and initially scheduled for 7:10 a.m. was brought forward by 1 hour the day before, without any explanation?

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Charlotte

Dec 2024Verified booking

3/5

We had booked the experience with a French-speaking guide, but we had an English-speaking escort in the van between the meeting point and the Auschwitz site. How disappointing.

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Colin

Dec 2024Verified booking

5/5

A bit confusing at pickup to find another operator representing Headout. However the rest of the day was well run. Auschwitz guide was pretty amazing. Informative and appropriately respectful considering the seriousness of the content we were invited to see.

Marie

Dec 2024Verified booking

5/5

It was a very moving visit. Our guide, who spoke French, balanced the visit perfectly between history, tributes and meditation. He concluded with a few words on the importance of visiting this memorial to honor the memory of those who died in the camps. For pick-up outside the camp, we opted for the "pick-up at a meeting point" option, with lunch box. The mini-bus journey went smoothly and took around 1h20. However, I wouldn't recommend the lunch box, which I found very light at a cost of €9.

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Martin

Dec 2024Verified booking

5/5

Our guide had such a special and convincing manner during the tour that we were all glued to her lips.

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Nikol

Dec 2024Verified booking

5/5

Very well organized visit. Perfectly taken care of. The guide is very committed and offered us a fascinating explanation of the history. She was open to questions and answered them perfectly. I recommend her.

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ARATZ

Dec 2024Verified booking

5/5

The guide we had, Karolina, was awesome. From the beginning to the end, a 10. The transfer and the whole organization was superb. Without a doubt, we would repeat with them.

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John

Dec 2024Verified booking

4/5

Well set up tour, guide was great and saw all the important places, organization at pickup point needs a little work, maybe description of bus given to us or a number system given to the bus, but all around great experience

Dionelsi

Dec 2024Verified booking

5/5

The driver was particularly friendly and very accommodating in picking us up and dropping us off. The guide spoke perfect French and her kindness and perfect knowledge of the subject made for a very interesting day, well up to our expectations.

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OSCAR

Dec 2024Verified booking

5/5

The tour guide (driver) was very attentive, explained everything well and was very kind. The lady who acted as our French guide at both sites was wonderful, a real pleasure to work with.

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Francesco

Dec 2024Verified booking

4/5

Nice experience and well organized shuttles. I did not like the guide who was very flat as a voice and did the little task, without instilling much emotion

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Dominique

Dec 2024Verified booking

3/5

I had booked and paid for a visit in French. The day before I was told it would be in English. And I'm not the only one. This is called deception. If you can't. You have to be honest.

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DORN

Dec 2024Verified booking

4/5

Very rewarding experience, the guide on site was perfect! Very interesting explanations, faultless French, and a commitment to accompanying the group! I recommend this visit to a dark part of our history, but one that remained very factual and instructive.

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Alessi

Dec 2024Verified booking

5/5

Very well organized trip. The bus arrived at the communicated time, the 'driver drove smoothly, the guide was kind and polite and spoke in Italian, and we also greatly appreciated the guide who then accompanied us on the visit to Auschwitz - Birkenau.

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NIKOLSKI

Dec 2024Verified booking

5/5

Very interesting guided tour, lots of historical detail without getting too gloomy. Very professional guide

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abigail

Dec 2024Verified booking

5/5

Our bus tour guide was super lovely her name was aurelia. The tour guide for the actual tour was also amazing she was so friendly and just spoke so well about the history

Alexander

Dec 2024Verified booking

4/5

Our guide was good but was difficult to understand at times due to his very strong accent. Our ticketing experience was very bad...we reserved for an 11:00am pickup time and the company moved our pickup time to 05:20am less than 24 hours notice...I believe all the companies that run these tours do the same...I recommend you go on your own and rent a radio head gear...such an early morning pickup is absolutely ridiculous!!!

Warren

Nov 2024Verified booking

4/5

The tour was very well organised and our driver was very good at his job. The actual visit was very somber but very informative and the lady who guided us around was most professional and informative.

JUAN

Nov 2024Verified booking

5/5

I loved it! Except for a small delay at the start of the tour, everything went very well. The guides were very good and the tour was very interesting.

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Birgul

Nov 2024Verified booking

5/5

Is a must see tour. We were very well informed thanks to our guide. Last but not least i wanna thank to Daniel for everything.

Gareth

Nov 2024Verified booking

5/5

That whole day was something I will never forget. Having read so much about the atrocities, it was so moving to actually be there and experience the place. Norbert was an excellent guide telling the tour lots of detail not just about the two camps but also about Krokow and the surrounding City.

DEBOES

Nov 2024Verified booking

3/5

The experience is very interesting and important for understanding the stakes of the place and its history. However, I found that the visit to the camp was a bit of a slapdash affair, as we didn't get into many of the blocks that could have been fascinating, and the guide didn't give us time to read the information panels. The major problem was a change in the departure time, of which I was informed less than 24 hours beforehand. The departure time was brought forward by 1h15, which was not compatible with my bus to Krakow. I therefore had to change my bus tickets at my own expense, without having any choice (unless the tour was cancelled). However, less than 24 hours before, the fees were very high and the agency gave me no help either in terms of solution or financial support to solve my problem. It was either I had to pay extra to shift my transport, or I had to cancel the visit as no other slot was offered to me for 1 week. I find this assistance to be the main problem. However, I do recommend taking the exciting tour.

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Ruben

Nov 2024Verified booking

5/5

Even thought the time of the trip was changed to an earlier pick up of 6am, it was a great tour. Our guide was very knowledgeable and spoke very good English.

TANIA

Dec 2024Verified booking

5/5

What we liked most about the visit was how well organized everything was and how well our guide explained everything. Highly recommended.

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Bruno

Dec 2024Verified booking

3/5

I was there before but in 2017, unfortunately this is no longer what it was and has become a thematic overexploitation of the holocaust and auschwitz-birkenau, in 2017 you went with a guide with much more calm and with 50/60% less affluencía, now it's a shame what they have turned auschwitz-birkenau into, a quick and fast tour to get more and more tourists and without going deeper as it was done before, I know it's not your fault as an agency but the lack of control in the sale of tickets to earn more and more money.

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Jenni

Dec 2024Verified booking

5/5

The tour guide (older lady) was just perfect for the occasion. The weather was cold and rainy which suited the surroundings very well. The driver/guide helped us get buss seats back to Krakow ❤️

Marie-Line

Dec 2024Verified booking

4/5

Despite having been warned the day before that it would be impossible to take the tour in French (as booked), we joined a group with an English-speaking guide, and were won over by her ability to share her emotions with us. The tour was highly instructive and emotionally charged. The organization was top-notch (Auschwitz and Birkenau).

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Shirley

Dec 2024Verified booking

3/5

The guide was nice. But the mic sucks en the guide was breathing really loud trough the mic. Hearing that in your ear was really innoing. Besides that i heard a lot of other guides who spoke really good enlglish and on a way that was better understanding. It was a very very busy day, but sometimes the guide was allready outsie, still talking but he went far away from us, so we didnt hear him anymore. At some parts we didnt have te time to look closely to things.

Giovanna

Dec 2024Verified booking

3/5

The guide was very nice and prepared, and he made the visit really pleasant and informative. However, I would have liked to visit more of the exhibitions inside the Auschwitz Memorial, not only the main ones. The organization of the group wasn't very clear from the beginning, and there were some communications problem with the tour organizer regarding the schedule.

SOTIRIOS

Dec 2024Verified booking

4/5

All was good, but we needed a littke more info abt the meeting point and who we were supposed to meet. Also the time of our booking changed 1 day before alrering our plans.

Mario

Dec 2024Verified booking

4/5

Very good, we have been accompanied all the time the guide very well, but it is a shame to go so fast to see everything, I would have liked to see more detail, next time I take the longer and more complete visit. Thanks

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Antoni

Nov 2024Verified booking

5/5

It shakes the bowels The problem was that we arrived in Krakow by plane at 12 midnight, we had a reservation at 9 am and they changed it to 7 am and we had to get up at 5 am.

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Patricia

Nov 2024Verified booking

5/5

The communication system definitely needs to be improved. The guide was interesting, but we lost a lot of information because of the sound. A real shame, as the tour was very interesting. Challenging too.

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Segal

Nov 2024Verified booking

4/5

Very interesting, a little fast on some parts but there are quite a few groups so it's understandable. Thanks again to our guide, who made a point of respecting and remembering the place.

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Ravez

Nov 2024Verified booking

4/5

A truly passionate guide, with great respect for the site. He shared his knowledge with us with great emotion. Thanks to him, we were able to fulfill our duty to remember. Despite the 3.5 hours for both camps, the visit was a little quick, and I had the impression that I hadn't seen everything.

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Elizabeth

Nov 2024Verified booking

5/5

Everything was very well organized and our guide was wonderful. We learned very much from this visit and we will never forget it.

Maira

Nov 2024Verified booking

3/5

He stressed that the place has nothing to do because it exceeded my expectations, extraordinary, in fact because it was important to me this visit I made the decision to wait and follow the indications not so clear, I received a WhatsApp the day before indicating that they did not have the number of people needed to meet the schedule to perform the same but that I should still present myself at the appointed time, which was 9 am buses that served me to arrive on time were only the 6:20 AM leaving Krakow since the sgte was at 730 am did not take me on time to Auschwitz and ran the risk of losing my tickets as indicated in the WhatsApp, I arrived at the place from 8 am at 9 am I meet a person who not being very clear only indicated us not be made the tour at this time but at 12 noon and can wait in the cafeteria of the place, if they already knew from the day before that they did not have enough reservations for 9 am since my wait turned out to be very long until 12 AM I would have been very grateful if they had told me clearly from November 3rd that I had to wait until that time to arrive at this time and so my time would have been distributed to take a bus from 9 am as opposed to a bus from 6 am which there is a big difference, In addition I find that they had a large number of people more than 30 people in fact they had 2 groups with 2 guides in Spanish at 12 noon most likely from the day before they knew it because the tickets are purchased in advance I would have appreciated clarity and respect in their logistics with my time, but in short recommendation that I hope they keep in mind because today the only thing I can recommend to my acquaintances is that esninciertanlaninformsciin. Burndada that you have to be filled with patience and denun. Full day to understand its logistics and be in the place daelncual.

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GHEORGHE

Nov 2024Verified booking

5/5

We had the most amazing guide at Auschwitz museum. Extremely nice, willing to answer any questions he had. The whole experience would not have been the same without our guide. Thank you1

Paul

Nov 2024Verified booking

5/5

After our initial booking being moved to the day of our flight, I was a little concerned that we would not be able to make it. However the representatives of the company went out of their way to assist in any way they could, even down to dropping us at the airport after the trip. Very happy with the customer service we received. Thank you.

Enda

Nov 2024Verified booking

4/5

Very detailed tour with a very good tour guide, somber and respectfull at all times. Ticket ordering was good and everything ran very smoothly. Only small issue was the changing the the booking from 12pm to 2pm which meant we did most of Birkenau in the dark. Otherwise, highly recommended.

Francisco

Nov 2024Verified booking

5/5

A visit that leaves you speechless during the tour. silence and respect for everything. I recommend the visit with a guide as we were provided with headphones for the explanation of everything we saw.

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Stephen

Nov 2024Verified booking

5/5

The Auschwitz-Birkenau Guided Tour was profoundly moving and thoughtfully presented. Our guide approached the sensitive topics at both Auschwitz and Birkenau with care and respect, creating a space for reflection and understanding. The tour company, Headout, was exceptionally helpful and accommodating, navigating several challenges to ensure we could join the tour on time. It was an unforgettable experience that will stay with me always.

Zoltan

Nov 2024Verified booking

5/5

We bought our tickets only 1 day before the visit. This was the only source which were offering slots for the next day. We got notifications in time, with directions, address, meeting point photo. The tour guide was very kind, answered all the questions the group has asked.

Veronique

Oct 2024Verified booking

3/5

We were told the day before that the time of our visit had changed, and that we would have to find our own way from one site to another... As a result, we had to pay for extra parking... Once we got to the meeting point, it wasn't easy to figure out who was supposed to give us the tickets. The person in charge should have a small sign to easily identify him or her. The visit went very well, but there were far too many people at the same time, and we had to wait before being able to access certain places.

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priyabrat

Oct 2024Verified booking

5/5

Well planned guided tour. I think it was enough for me not rushed only thing its very crowded in weekend evening time. I think morning slots will be less crowded and relaxed.

Alexandre

Oct 2024Verified booking

4/5

The closest thing to an extermination camp. Bizarre and unbelievable. How this was possible, and how it can be repeated.

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Daniela

Oct 2024Verified booking

5/5

I booked the visit to Auschwitz with the Italian translator. The lady was very knowledgeable, professional and friendly. I recommend

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Alberto

Oct 2024Verified booking

4/5

The purchase was simple and without difficulty. The information was sent clearly in advance. Unfortunately, the time change disrupted our schedule. This schedule change seems to have become commonplace.

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ROSSI

Nov 2024Verified booking

5/5

We enjoyed the minibus, a very small group, we were directed by a very pleasant person, everything was perfect.

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Dermot

Nov 2024Verified booking

3/5

The main problem is that we visited the Salt mine first & Not Auschwitz/ Birkanau. by the time we reached Birkinau it was too dark to see anything. it would make more sense to visit the Salt mines later when darkness doesn't matter.

Peck

Oct 2024Verified booking

4/5

The picked up was very close to our air bnb. Our guide was experienced and she gave clear explanation and very informative. We truly benefited.

Usaid

Oct 2024Verified booking

4/5

It was a very insgihtful and eyeopening trip/expereince. However, the last minute changes to the travel itenirary could have been better, initially we were set to depart from Krakow at 9:00 AM, instead we were told to meet at 5:00 AM in the morning. Sure we had a good trip, however the change of timings was very inconvinient.

sorel

Oct 2024Verified booking

5/5

The driver was great, and the guide gave us a good understanding of what happened. It was a great time.

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PRADEAU

Sep 2024Verified booking

5/5

++ Very well done guided tour with lots of detailed information. Instructions were clear for transportation and meeting point. The two tours flowed well from the camps to the Salt Mines! -- Lots of visitors to the Auschwitz Museum on Monday morning, so we were a bit pressed for time, which didn't give us much time to reflect.

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Jody

Sep 2024Verified booking

4/5

Really enjoyed all went smoothly except the driving! The driver was very jerky slammed on his brakes at every roundabout or when he came up behind slow moving trucks just didn't seem to judge ahead much so impossible to have a sleep on the journey, also had radio on quite loud.

John

Sep 2024Verified booking

5/5

Daniel out bus driver was great the boy in the salt mine tour the same unfortunately the the woman in the camp tour was dissapoing she walked too fast and when you caught up you had missed important I so you couldn't ask her eny question

Gianmarco

Aug 2024Verified booking

5/5

The tour was an eye opening experience, as it is only when you are there that you get to see how systematic the actions were carried out there. Also, the guide -a Polish woman- was very knowledgeable and always open to answering questions, which was much appreciated.

Daniela

Aug 2024Verified booking

4/5

Italian guide, meticulous explanation of everything in Auschwitz. Fair breaks and good time transfers. Only flaw that on the way back the driver dropped us off 2km from the hotel, when it was specified during the reservation that they would drop us off near our hotel since it was evening.

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Hana

Aug 2024Verified booking

5/5

Very interesting places, very professional, friendly and willing guides. The drivers were very good. The tour of Auschwitz was very well organized inside the camp, and the headsets with microphones were a very good idea. One small drawback: we would have liked to have had a schedule of the day's activities beforehand. Before we got off the bus on the way back from Auschwitz, we didn't know how or when we were going to the salt mine.

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Aaron

Aug 2024Verified booking

5/5

what an extraordinary and unforgettable tour experience. truly a full day immersed in history, exploring and learning about two profoundly distinct periods of time. everything was seamless: the buses were perfectly on schedule, check-ins were hassle free, and we were thoughtfully accounted for every step of the way. no matter how far we strayed from the group, the bus waited for us, ensuring we never felt rushed. but what truly set this tour apart was our guide, Lara - an absolute gem of a person. her warmth, kindness, and genuine care for everyone made all the difference. not only was she knowledgeable, and sensitive, but she also went above and beyond to make sure we felt comfortable as we moved from location to location. she didn’t just guide us, she brought the experience to life, making every moment feel a little more special and personal. Lara is just one of those rare people who leaves an impression that lasts long after the tour ends. as an american traveling in a foreign country and not speaking the native language, this tour made everything exceptionally easy and smooth. there were no moments of confusion or uncertainty, the guidance was clear, and we always knew exactly where to be and what was happening next. every step of the journey was thoughtfully laid out, removing any of the usual stresses that come with being in a new place. by the end of the day, i didn’t just feel like a tourist... i felt connected to the history, culture, and people in a way that left me fulfilled and grateful for the experience. this tour truly delivered a sense of ease and discovery appreciated by those who are naturally more anxious. i couldn't recommend it more.

Alexia

Aug 2024Verified booking

4/5

These are 2 visits that leave a lasting impression. They're well worth the detour. The 2 can be done in a day, but it's quite sporty. Day from 11am to 1pm. Plan to rest well on the buses. Remember to take your breakfast and picnic lunch with you, as well as water. The bus drivers and guides are very friendly and helpful. One big drawback: the organizers offer you the choice of meeting place and time, but in reality they don't take it into account. The day before, we received an SMS with a non-negotiable time and place. For us, it was a 20-minute walk instead of 5 minutes. And 1h30 earlier than planned!

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Monika

Aug 2024Verified booking

5/5

Amazing experience. Our driver and guide Mr. Janek was insightful and accommodating. He made sure the trip was informative, enjoyable, and that we were prepared for both Auschwitz and the salt mine. I would recommend this tour and Mr. Janek to absolutely anyone.

Herault

Aug 2024Verified booking

4/5

The full-day offer to visit both sites is quite attractive. The company's service is well managed. However, it's a long day, with waiting times that can be quite long.

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Marcia

Jul 2024Verified booking

5/5

Everything was smooth. We were picked up in a pick up point near our hotel, went to Salt mine, enjoyed the tour there and after, went to Auschvitz, where we also had a guide who explained everything in detail, answered our questions and made everything run smoothly

Matthew

Jul 2024Verified booking

5/5

Great communication from staff regarding pick up times and locations. The guide Daniel was informative and done his best to look after us all. Driver Janos kept us safe and kept to specified times. Matt Kingsland

Anthony

Jun 2024Verified booking

5/5

Fantastic tours very moving st Auschwitz and Biirkenau then onto the fantastic tour of the Salt Mines,. It was a very long day as our pick up time was at 5.45am but we really enjoyed it

Espen

Jun 2024Verified booking

5/5

The guide at Auschwitz-birkenau was very professional. She recalled continously enormous amounts of historical dates, numbers and more all the time keeping us grounded with the human tragedy of it all. She varied her narrative from the large historical details to the small aspects and lived experience from the victims of nazi germany. I am very grateful for this profound insight in human evil nature, and will do my best not to forget what I have learned. Thank you.

EFSTRATIA

May 2024Verified booking

4/5

It was everything very nicely organized. I would prefer the Salt Mine tour to be shorter, but that is a personal preference.

Mohammad

May 2024Verified booking

5/5

It was amazing, specially Daniel , nice guy. Lady driver was bit silent and strict. But Overall experience was amazing.

Lionel

May 2024Verified booking

5/5

The tour guide Marek was brilliant. He had excellent knowledge of both Auschwitz and Berkanau and delivered in a genuine/authentic way. Give that guy a raise.

KRITIKOS

May 2024Verified booking

5/5

Everything was perfectly organized. Daniel excellent took care of a small problem with the name of the ticket. Excellent guides at both Auschwitz & Salt Works. Change in departure time but better because you get back earlier.

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Marcio

May 2024Verified booking

5/5

Transportation and tour were fine, we had a nice lunch and the salt mine tour is wonderful! The only thing is and I warn you... They will change the hour of the tour on the day before, depending on their needs, so be prepared! Mine was schedule for a 7h15am pick up, but we were told the day before around 5pm that we ahould be ready for a 6h25am pick up. So, make your plans accordingly to not miss Auschwitz and the salt mine, both really worthy excursions!

Nathaly

May 2024Verified booking

4/5

Nous avons très satisfait de notre journée. La visite au camp d'Auschwitz, nous l'avions réservé pour 9h et ils nous l'ont changé à 6h, ce n'était pas très sympa. Cependant, on a passé une super journée, cette visite a été très dure psychologiquement parlant mais très touchante, nous avons eu un guide très professionnel et passionné par un sujet qui est très délicat à raconter. Concernant la mine du sel, c'était un endroit fantastique, le seul point négatif est que la guide n'avait pas de microphone et donc dans certains moments du tour on entendait les autres guides, c'était un bordel. Il serait bien de leur fournir de microphones et aux visiteurs des écouteurs comme on avait fait pour la visite d'Auschwitz. À part ça c'était un journée incroyable, nous avons tellement appris et très ravis de l'avoir fait .